INFO & FAQ

By purchasing a bus ticket, you agree to the following terms and conditions:

1. Bus Timings & Boarding

• Bus departure times are strict. Passengers must arrive at least 10 minutes prior to their scheduled departure to allow time for check-in and wristband collection.

• Buses will not be held for late passengers. If you miss your scheduled departure, you may forfeit your ticket.

• Please ensure you board the correct bus at your allocated time.

2. Bus Wristbands

• All passengers must wear their bus wristband to access the return bus service. Wristbands must be kept secure for the duration of the event.

• Passengers purchasing a return-only bus ticket (not travelling to the venue on the outbound service) must still pay the full ticket price and collect their return bus wristband from event staff at the event entry.

• No wristband, no boarding. Passengers will not be permitted on the return bus without a valid wristband.

3. Passenger Conduct

• All passengers must treat bus drivers and fellow passengers with respect and follow any instructions given by the driver or event staff.

• No food or drinks are permitted on the buses.

• Please dispose of rubbish responsibly. Do not litter in or around bus waiting and boarding areas.

4. Bus Stops & Travel

• There are no toilet stops during the journey. Please plan accordingly before boarding.

• Buses are only permitted to stop at designated bus stops and the official event drop-off/pick-up location.

• Drivers cannot accommodate requests to stop or drop passengers off at alternative locations, including before reaching the venue.

5. General Conditions

• Bus tickets are valid only for the date, route and service purchased.

• Passengers must follow all reasonable directions from drivers and event staff.

• Passengers who fail to comply with these conditions or behave in an unsafe or disruptive manner may be refused travel.

Please plan ahead, arrive on time and travel responsibly. We look forward to seeing you at the festival!

These terms apply to ticket sales and entry to our events. When you buy or use a ticket, you agree to these terms. We may update them at any time and will post any changes here.

1. About these terms

1.1 Events are run by Together Group Australia Pty Ltd (ABN 52 662 995 637) (we, us, our).

2. Tickets

2.1 Tickets must be bought through eventflo

2.2 Prices are in Australian dollars and include the booking fee and GST where it applies.

2.3 Tickets are for personal use only. You must not resell a ticket for more than its face value, or use it to promote anything, without our consent.

2.4 Lost or stolen tickets will not be replaced.

3. Changes and cancellation

3.1 We may change the line-up, date, venue, times or other details of an event without notice. Changes generally do not entitle you to a refund, but if a date change means you cannot attend, you may be entitled to one.

3.2 We may cancel an event for reasons outside our control, such as bad weather, a council or police decision, or an emergency.

4. At the event

4.1 Please follow the directions of our staff, security and the venue. We or the venue may refuse entry to, or remove, anyone whose behaviour is antisocial, aggressive or dangerous, or who does not follow directions.

4.2 Attending an event is at your own risk.

4.3 By buying a ticket or attending, you agree that we may photograph or film you and use that content to promote our events.

1. About this policy

This policy explains how Together Group Australia Pty Ltd (ABN 52 662 995 637) (we, us, our) collects, uses and protects your personal information under the Privacy Act 1988 (Cth).

2. What we collect

We collect contact details such as your name, email address, postal address and phone number. We only collect what we reasonably need to run our events.

3. How we collect it

We generally collect it directly from you, including when you buy a ticket, sign up to hear about our events, contact us or attend our events.

4. How we use it

We use it to run our events, manage our relationship with you, send you information about our events, understand our audience and meet our legal obligations.

5. Marketing

We may send you news about our events. Every message includes a way to unsubscribe.

6. Security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We do not sell your information or share it with other companies for their marketing. Your information is stored through our ticketing platform, eventflo.

7. Keeping and deleting your information

We keep your information until you ask us to remove it. When we no longer need it, we take reasonable steps to delete or de-identify it.

8. Accessing and correcting your information

You can ask to see or correct the information we hold about you by contacting us using the details below.

9. Complaints

If you think we have mishandled your personal information, contact us using the details below. We will acknowledge your complaint within 5 working days and aim to resolve it within 10 working days. If we need longer, we will let you know.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be published at this link.

11. Contact us

Together Group

samantha@togethergroupau.com